Lava, an Indian manufacturer of smartphones, has introduced a brand-new customer-focused initiative. As part of the “Service at Home” program, the firm declared that it will provide doorstep service for its devices. According to Lava, clients in India with over 9,000 distinct pin numbers can benefit from the Service at Home initiative. All upcoming Lava phones will have access to the service.
Customers may use the service during the phone’s warranty period, according to the business. Customers have several options for scheduling an appointment for the doorstep service. WhatsApp may also be used to schedule the service. Let’s check at some further information on the Lava Service at Home program.
How Does the Lava Service at Home Program Work?
Lava said that consumers who purchase its upcoming phones in India would receive doorstep servicing. Users of Lava Blaze can also access the service. The Service at Home program’s advantages can be accessed in a number of ways. Customers may schedule an appointment on the business’s website.
Alternatively, customers can carry out the same action by calling or using the Lava Care app. Additionally, users have the ability to schedule an appointment by scanning the QR code on their device’s retail box. The business also disclosed that WhatsApp may be used to schedule a Service at Home appointment.
When a consumer complains, the business responds within two hours with a service request, and the issue is fixed within 48 hours. Only minor software and hardware-related concerns, according to the business, will be resolved at home.
The handset must be transported to the authorized service center in the event of substantial repairs. The consumer won’t be responsible for any costs if the phone is still covered by warranty. The user will be charged for parts and services if the phone is no longer covered by the manufacturer’s warranty. What do you think of Lava’s new doorstep service program? Tell us in the comments section below.